Sangoma PBX in Dubai & UAE — FreePBX, PBXact & Switchvox

Sangoma Technologies is one of the world's leading open-source telephony companies — the company behind FreePBX, PBXact and Switchvox. NetOn Technologies is an authorized Sangoma partner in Dubai, supplying, installing and supporting the full Sangoma portfolio for businesses across UAE since 2009.

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Sangoma Product Range for UAE Businesses

FreePBX

FreePBX is the world's most widely deployed open-source IP PBX platform, with over 5 million installations globally. It runs on Asterisk and provides a web-based administration interface for managing extensions, IVR, call queues, call recording, voicemail and SIP trunk connectivity. In UAE, FreePBX is popular with cost-conscious businesses that want enterprise phone system features without proprietary vendor lock-in.

PBXact

PBXact is Sangoma's commercial, fully supported PBX platform — essentially FreePBX with professional licensing, advanced modules, and dedicated Sangoma support. PBXact is available as:

• PBXact UC (on-premise): Installed on a Sangoma server appliance in your server room. Ideal for businesses needing full control, on-site recording and no dependency on internet connectivity.
• PBXact Cloud: Hosted PBX managed by Sangoma. No hardware to buy or maintain. NetOn Technologies configures, manages and supports your PBXact Cloud instance in UAE.

Switchvox

Switchvox is Sangoma's unified communications suite with a built-in softphone, mobile app, presence, instant messaging, video calling and CRM screen-pop. It is particularly well-suited for UAE businesses that need a packaged UC solution with per-seat licensing rather than building features on FreePBX individually.

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Why UAE Businesses Choose Sangoma

• No per-seat licensing fees on FreePBX/PBXact: You pay once for the server and SIP trunks — not per extension per month. Significant cost saving for businesses with 20+ staff.
• Local UAE SIP trunk integration: NetOn Technologies integrates Sangoma with UAE SIP trunks from Etisalat (e&) and du, as well as international SIP providers for competitive call rates.
• Full call recording: All calls recorded locally on the PBXact server — important for compliance in UAE financial, healthcare and legal sectors.
• Survivable remote site: Sangoma supports distributed deployments — main PBX in Dubai, remote extensions in Abu Dhabi, Sharjah or branch offices, all on one system.
• CRM integration: Sangoma integrates with Zoho CRM, Salesforce and other platforms via its built-in CRM connector module.

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Sangoma vs Legacy PBX in UAE

Many UAE businesses still run Panasonic KX, NEC UNIVERGE or Avaya IP Office systems that are 10–15 years old. These systems are end-of-life, spare parts are scarce, and they cannot integrate with modern cloud CRMs or mobile apps. NetOn Technologies specializes in migrating UAE businesses from legacy PBX to Sangoma PBXact — typically at lower total cost than maintaining the old system.

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Sangoma Deployment Process in UAE

1. Site survey: We assess your current phone infrastructure, call volumes, number of extensions and requirements.
2. Design: We specify the right Sangoma system — PBXact on-premise or cloud, number of ports, SIP trunk capacity.
3. Provisioning: We configure the PBX, program all extensions, IVR menus, call queues and business hours routing.
4. SIP trunk activation: We connect your UAE numbers (Etisalat/du DIDs) to the Sangoma system.
5. Testing & handover: Full end-to-end testing before go-live. Training provided for your admin staff.
6. Ongoing support: Annual Maintenance Contract (AMC) with SLA-based response times. Remote and on-site support available.

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Frequently Asked Questions: Sangoma PBX in UAE

How much does a Sangoma PBX cost in Dubai?

Sangoma PBXact system pricing in UAE starts from approximately AED 8,000–15,000 for a 20-extension on-premise installation including hardware, software and setup. Larger deployments (50–200 extensions) range from AED 20,000–60,000 depending on modules and hardware. PBXact Cloud is priced per-seat monthly. Contact NetOn Technologies for a quote specific to your requirements.

Can Sangoma PBX work with Etisalat and du SIP trunks in UAE?

Yes. NetOn Technologies integrates Sangoma PBXact with both Etisalat (e&) and du SIP trunks in UAE. We handle the technical configuration of SIP trunk authentication, codec settings and DID routing. Your existing UAE phone numbers are ported to the SIP trunk.

What is the difference between FreePBX and PBXact?

FreePBX is the free, open-source version. PBXact is the commercially supported product — it includes the same core platform but adds Sangoma's commercial modules, official support, and hardware appliances. For business-critical UAE deployments, NetOn Technologies recommends PBXact for the guaranteed support and update pipeline.

Does Sangoma PBX support Arabic IVR prompts?

Yes. Sangoma PBX supports custom audio file uploads for all IVR prompts and announcements. NetOn Technologies configures bilingual (Arabic and English) IVR menus for UAE businesses — a requirement for many government, retail and hospitality clients.

Can Sangoma integrate with Zoho CRM in UAE?

Yes. Sangoma has a CRM integration module that connects with Zoho CRM, Salesforce, SugarCRM and others. When a call arrives, the CRM record pops up on the agent's screen. All calls are logged against the contact record automatically.