🏅 GOLD PARTNER — UAE
NetOn Technologies holds Gold Partner status in the Wildix partner programme — the highest tier available in UAE. This means certified engineers, direct Wildix support escalation, priority licensing and exclusive access to the full Wildix & x-bees product portfolio.
x-bees is Wildix's next-generation AI-powered customer engagement platform. While Wildix UC&C focuses on internal business communications, x-bees is designed around the customer journey — capturing every customer interaction across every channel and using AI to help your team respond faster, smarter and more personally.
Built on the Wildix infrastructure, x-bees adds a powerful customer-facing layer: a website communication widget, omnichannel inbox, AI conversation insights, real-time agent coaching, Salesforce and CRM integration, and meeting scheduling — all in one platform.
All customer communications in one place — voice calls, video calls, live chat from your website, WhatsApp messages, SMS and email. Agents switch between channels without leaving the x-bees workspace.
x-bees AI analyses every customer conversation in real time — suggesting responses, identifying intent, flagging sentiment and summarising calls automatically. Agents spend less time on admin and more on the customer.
Embed the x-bees widget on your website so visitors can start a live chat, voice call or video call directly from their browser — no app download, no phone number needed. Turn website visitors into conversations instantly.
x-bees integrates natively with Salesforce — the market-leading CRM in UAE enterprise. Every call, chat and meeting is logged automatically. Customer records pop up on incoming calls. No manual data entry.
x-bees connects WhatsApp Business API, SMS and other messaging channels into the same agent inbox as calls and video. UAE businesses can engage customers on their preferred channel without juggling multiple apps.
x-bees includes a built-in meeting scheduler. Customers and prospects can book video or phone meetings directly from your website or a shared calendar link — no back-and-forth emails.
Managers see every active conversation across all channels in real time. Monitor wait times, agent utilisation and customer sentiment. Whisper coaching lets supervisors assist agents during live calls without the customer hearing.
x-bees identifies returning website visitors and matches them to existing CRM records — so your agents know who they are talking to before saying hello. Personalised engagement from the first moment of contact.
Every call is automatically transcribed and summarised by AI. Key topics, action items and follow-up tasks are extracted and logged to your CRM — eliminating post-call admin for your sales and support teams.
| Capability | Wildix UC&C | x-bees |
|---|---|---|
| Internal team communications | ✓ Full featured | ✓ Included |
| Inbound customer voice calls | ✓ Via PBX queues | ✓ Omnichannel inbox |
| Website live chat widget | ✗ | ✓ Browser-based |
| WhatsApp & SMS channels | Via integration | ✓ Native |
| AI conversation intelligence | ✗ | ✓ Real-time AI |
| Visitor identification | ✗ | ✓ |
| Salesforce native integration | Via API | ✓ Deep native |
| Meeting scheduling | ✗ | ✓ Built-in |
| AI call summaries | ✗ | ✓ |
| Best for | Internal UC, PBX replacement | Customer-facing teams, sales, support |
Many businesses deploy both — Wildix UC&C for internal communications and x-bees for customer-facing teams. NetOn Technologies designs the right combination for your UAE business.
Engage website visitors, qualify leads instantly via chat or video, track all interactions in Salesforce and schedule demos — without leaving x-bees.
Handle calls, chats and WhatsApp messages in one queue. AI suggests answers from your knowledge base. Supervisors coach agents in real time.
High-value customer journeys where every lead counts. x-bees captures website enquiries, WhatsApp messages and phone calls in one view — nothing falls through the cracks.
x-bees is an AI-powered omnichannel customer engagement platform built by Wildix. It unifies voice, video, website chat, WhatsApp and other messaging channels in one agent workspace, with AI conversation intelligence, Salesforce integration and real-time supervisor dashboards.
NetOn Technologies LLC is an authorized x-bees Gold Partner in Dubai, UAE. As a Wildix Gold Partner, we are certified to supply, implement and support both Wildix UC&C and x-bees for businesses across UAE. Call us at +971 4 439 5754.
Yes. x-bees is fully available in the UAE and supports Arabic and English interfaces. NetOn Technologies deploys and supports x-bees for businesses in Dubai, Abu Dhabi, Sharjah and across all Emirates.
Yes. x-bees has a deep native Salesforce integration — the most comprehensive CRM integration in Wildix's portfolio. Call logs, chat transcripts, meeting recordings and AI summaries are automatically synced to Salesforce records. NetOn Technologies handles the Salesforce + x-bees implementation for UAE businesses.
Wildix UC&C is primarily an internal business phone system and collaboration tool (replacing traditional PBX). x-bees is built on top of Wildix and focuses on customer-facing communication — it adds a website engagement widget, omnichannel customer inbox, AI conversation intelligence, WhatsApp integration and Salesforce CRM connectivity. Many businesses use both.
x-bees pricing in UAE is on a per-user per-month subscription basis. Cost depends on the number of users and feature set required. Contact NetOn Technologies at +971 4 439 5754 or WhatsApp +971 52 644 6541 for a tailored proposal.
As a Wildix Gold Partner, NetOn Technologies can arrange a live x-bees demo tailored to your industry and business processes. See exactly how it works for your sales or support team before you commit.
Phone: +971 4 439 5754
Mobile / WhatsApp: +971 52 644 6541
Email: info@netontechnologies.com
